Questions about QuickBooks Online
Does QuickBooks Online work on Macs?
Yes. You access QuickBooks Online on the internet, so it works with pretty much any internet-connected Mac or PC. You can also access key features using many mobile devices. See full system requirements.
Can I switch to another edition of QuickBooks Online once I've started using it?
You can upgrade your QuickBooks Online package instantly, whenever you like. We'll just start charging you the new monthly price. Please note that it's not currently possible to downgrade your package.
Where is our data stored?
We store your data on our secure servers. They're kept in a safe location. When you sign in to QuickBooks Online, the data is transferred across the internet and displayed on your computer.
All your financial details are scrambled with encryption while stored on our servers, and when transferred over the internet. This means that even if someone did manage to intercept the data, they wouldn't be able to make sense of it.
More details about our online security >>
What happens to my data if I cancel?
If you decide to cancel during your free trial period, we'll delete all traces of your data from our servers immediately. When it's gone, it's gone — so before you cancel, make sure you've saved all the reports you want to keep.
If you're a paying QuickBooks Online subscriber, after you cancel we'll give you read-only access to all your data. This will last for 365 days, after which we'll delete all your data from our servers.
How often is my data backed up?
We automatically back your data up every day. Backups are stored safely away from our main copy of your data, to keep them safe. Read more about how we take backup copies.
You can also take your own data backup by saving all your reports to your computer as Excel spreadsheets. Save the general journal report to get a copy of all your transactions.
Can I import data from another accounting package?
You can import your customer and supplier details, as long as they're saved as a .CSV file. This is a common type of file, so you will be able to import details from Microsoft Outlook, Excel, Hotmail, Google Mail, Yahoo Mail and many other services and pieces of software.
You can also use our recommended service to move data from other packages into QuickBooks Online Essentials and Plus.
What support is included with QuickBooks Online?
QuickBooks Online includes full telephone support. You can call our support team for help, 8am — 8pm on working days. Calls are free from UK landlines.
We'll do our best to help you with any aspect of QuickBooks Online, from signing up and getting started to running reports and solving problems.
Is there a minimum contract period?
No. You pay for QuickBooks Online a month at a time and you can cancel whenever you like. You'll also get a free 30 day trial to test out QuickBooks Online, and if you cancel part way through a month, we'll even give you a pro-rata refund to cover the rest of the month you've already paid for.
How do I cancel QuickBooks Online once I've signed up?
It's really easy — there's a cancellation option within the software, so you don't have to call us. Just go to the My account section. Then choose Account activities, and select Cancel